The Benefits of Online Scheduling
If you run a business that requires scheduling and managing appointments, then you’re probably already aware of the frustration it can cause for your customers and you. The traditional methods associated with scheduling — answering the phone and speaking to a customer to set up an appointment — are now being replaced with online scheduling due to the following benefits.
Significant Time Savings
The number one benefit that is associated with online scheduling comes from the time it saves not only you and your staff, but also your clients and customers. Rather than taking the time to call your office to schedule an appointment, they can simply visit your website (or perhaps even your Facebook page) to see exactly what is available to them. Then, they can click on an empty slot and schedule themselves. Your staff can focus on more important things — such as providing excellent service to your clients.
Better Accessibility
Online scheduling is available from anywhere as long as there is a connection to the internet. This means that your staff can find out how many clients they will have for the day before they even leave their homes, and your clients can schedule an appointment directly from their tablets or smartphones while they are commuting to work, waiting in line at the grocery store, or even at two in the morning. With better accessibility through online scheduling, the possibilities are endless. For Visibook users, we have a downloadable iOS and Android apps that both merchants and their customers can use.
Assistance with Staff Scheduling
Of course, online scheduling does much more than give your clients and customers a way to schedule their own appointments. It also provides valuable insight to your staff, and it gives you the data you need to make the better overall business decisions. For example, if you find that many of your clients and customers prefer late afternoon appointments, you can adjust your staffing to suit these needs in advance. You’ll never find yourself short-handed during the busiest times of day again.
Better Marketing
There’s no denying that giving clients and customers the ability to schedule their own appointments from virtually anywhere is a huge boost to your business. Aside from this, it’s a solid marketing tool, too. One-click scheduling from a Facebook link or your website truly puts the power in the clients’ hands. Often, when people who come across your ad need to call for an appointment, they’ll simply keep scrolling. On the other hand, when clients feel empowered and the processes for scheduling are easy, they’re more likely to buy the products and services you offer.
Reduced No-Shows
When your clients and customers fail to show up for their appointments, you lose money. After all, that’s an open slot that could have been avoided. The great thing about online scheduling is that it sends automatic reminders to your clients and customers, which reduces no-shows and helps your business earn more money in the long run. Your clients can choose how and when to receive these reminders, too, which further empowers them.
All in all, online scheduling simplifies everything for everyone involved, whether it’s your staff or your clients and customers. It’s an excellent marketing tool, and it can help you make better decisions when it comes to providing outstanding customer service. To get these benefits for yourself and learn more about Visibook, click here now!
